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Now onboarding pilot firmsBilingual answering service

Bilingual answering service. Your callers speak Spanish. So does Velzia.

Velzia hears when a caller switches to Spanish and switches with them. You read every summary in English, with the caller's own words kept where they matter.

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  • 24/7
  • English & Spanish
  • Setup done with you
  • Keep your number
(512) 555-0147
Call ended · Spanish
3:12
  1. Velzia ENHi, you've reached the law office. I'm Velzia, the firm's virtual assistant. How can I help?
  2. Caller ENHi. I was in a car accident tonight. Someone hit me from behind.
  3. Velzia ENI'm sorry that happened. Are you somewhere safe right now?
  4. Caller ESSí, estoy en casa. Perdón, ¿puedo hablar en español?
  5. Velzia ESClaro que sí. ¿Alguien resultó herido?
  6. Caller ESMe duele el cuello. Fui a urgencias.
  7. Velzia ESLo siento. ¿Tiene el nombre del otro conductor o de su aseguradora?
  8. Caller ESSí, Kevin Doyle. Tengo una foto de su tarjeta del seguro.
  9. Velzia ESGracias. Un abogado puede verla el miércoles a las 9:30 a.m. ¿Le funciona?
  10. Caller ESSí, perfecto.
Sample · fictional caller

Call summary · Sample

New PI lead, booked

2:10 a.m. · 3 min 12 s
Caller
Marisol Vega · (512) 555-0147
Language
Spanish switched from English
Practice area
Personal injury · auto
Urgency
High · ER visit tonight
Key facts
Rear-ended about 1 hour ago. Neck pain. Has the other driver's insurance card.
Conflict check
Kevin DoyleMarisol Vega
Consultation
Wed, 9:30 a.m. · caller’s preferred time
Emailed to your team Transcript attached
The problem

A caller who can't be understood hangs up.

Spanish-speaking callers often reach a recording in English, or a person who can't help. Many don't leave a message.

  • Caller · (956) 555-0121Spoke Spanish, no one available
  • Caller · (956) 555-0137Hung up at English greeting
  • Caller · (956) 555-0144Left a message in Spanish
  • Caller · (956) 555-0150After hours, no message
  • Caller · (956) 555-0168After hours, no message

Example night, fictional calls.

How it works

One call. Two languages.

Velzia follows the caller, not a menu. No “press 2 for Spanish”.

  1. Forward your line

    Turn on call forwarding from the number you already have: all calls, after hours, or only when nobody picks up.

    Forward to(512) 555-0199
    WhenNo answer after 4 rings
    Forwarding on

  2. Velzia answers and runs intake

    It says it is a virtual assistant, asks your questions in English or Spanish, and flags anything urgent.

    LanguageEN → ES
    Questions6 of 6 answered
    UrgencyHigh

  3. You get the summary, the booking and the transcript

    After every call: a written summary and the full transcript in your inbox. Calendar and CRM connections are on our roadmap.

    SummarySent 2:10 a.m.
    ConsultationWed 9:30 a.m.
    Emailed to your team
Spanish in, English out

Spanish conversation. English summary.

The caller talks to Velzia in their language. You read the facts in yours.

What the caller hears · Spanish

Caller · ESBuenas noches. ¿Hablan español?Good evening. Do you speak Spanish?

Velzia · ESSí, claro. Soy Velzia, la asistente virtual de la firma. ¿En qué le puedo ayudar?Yes, of course. I'm Velzia, the firm's virtual assistant. How can I help?

Caller · ESA mi esposo lo detuvieron esta mañana en el trabajo.My husband was detained this morning at work.

Velzia · ESLo siento mucho. ¿Sabe en qué centro está?I'm very sorry. Do you know which facility he is in?

Caller · ESCreo que en Pearsall. Tiene cita en la corte el lunes.I think in Pearsall. He has a court date on Monday.

Sample. Fictional caller.

What you read · English summary

Detention, court date Monday

Caller
Lucía Ramos · (956) 555-0121
Language
Spanish
Practice area
Immigration · removal defense
Urgency
High · detained today
Key facts
Husband detained this morning at work. Believed to be held in Pearsall. Court date Monday.
Conflict check
Lucía RamosAndrés Ramos
English 38%Spanish 62%

Marked urgent for the on-call attorney at 7:42 p.m.

Old way vs. Velzia

Press 2 for Spanish vs. Velzia.

The old way

Menus and callbacks

  • “Press 2 for Spanish”, then a queue
  • Bilingual staff only during office hours
  • Messages you need to have translated
  • Callers who hang up before anyone helps

With Velzia

Velzia

  • Answers in the caller's language from the first word
  • Spanish 24/7, including nights and weekends
  • Every summary in English
  • Consultation booked on the same call
Pricing

Plans from $149 a month, with minutes included.

About $0.50 a minute on the Firm plan when you use all 600 minutes. Extra minutes $0.45. Plans open after the pilot.

Solo$149200 minutes
Firm$299600 minutes
Pro$5491,500 minutes
Apply for the pilot

See all plans

FAQ

Questions, answered.

Still unsure? Email hello@velzia.ai and a person will answer.

How does Velzia know the caller speaks Spanish?

It listens. When a caller speaks Spanish or asks for it, Velzia switches, even mid-call. No menu.

Will I get the summary in Spanish?

No, in English. The caller's key words stay in Spanish where they matter, like names and places.

Is the Spanish natural?

Velzia speaks everyday Spanish and adapts to how the caller talks. It is designed for the Spanish U.S. callers speak, from Mexico and Central America to the Caribbean and South America.

Can it speak other languages?

English and Spanish today. Other languages are on our roadmap. Tell us which ones your callers need.

Does it give legal advice in Spanish?

No, in no language. It collects facts and books the consultation.

Pilot program

Answer every call, day or night.

We are onboarding a small group of pilot law firms and set everything up with you.

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